Vision, Mission, Values
To become a world-class financial institution that provides superior returns for all stakeholders as follows:
Our customers: The best place to bank
Our shareholders: The best place to invest
Our employees: The best place to work
Our regulators: The best place to benchmark
To be amongst the top three banks in Ghana by December 2018, based on all key performance indicators: deposits, fees, quality of loan book, cost to income ratio, and anchored on three key pillars -
Our service and processes, and
Return to stakeholders.
Driven to Exceed Expectations (Can-Do Attitude)
Customers: We are driven to exceed your expectations.
Processes: Our drive propels every aspect of our business.
Employees: We are driven to build our organization with our contributions.
Community: We know that the momentum of our drive can propel our community.
Customers: Our customers value our integrity.
Processes: We approach every aspect of our work with the highest standards of integrity.
Employees: We recognize the value of each other's contributions and know that we work together to form an integral whole.
Community: We know we are integral to our community and we take this responsibility very seriously.
Passionate to Serve
Customers: We know that we exist to serve our customers.